Our helper left after 5 weeks and now you're asking us to top up S$1,640 for a replacement? This is unacceptable. We already paid the full package.
Daniel & Anjali Menon
AI mode
Stage 3 of 6 · Needs Human·2d in current stage
2 Sept 26
I'm really sorry to hear about the experience with your helper — I understand this is frustrating. Replacements within the 180-day window are covered, and the top-up reflects only the new source-country and insurance costs, not a fresh placement fee. I want to get this right for you, so I'm bringing in a Lighthouse colleague to review your case and explain the breakdown.
We were never told about any top-up when we signed. I want to speak to your manager. This feels like a scam.
Hi, this is Daniel from Lighthouse. I'm taking over your case personally. I've pulled up your agreement and the replacement clause — let me walk you through exactly what the S$1,640 covers and what we can do to make this fair. Are you free for a call this afternoon?
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