Hi Mei, good afternoon.
Today · 3 things need you · 6 awaiting AI · live.
7D
86%
The AI carried 131 of 153 leads solo. 22 reached your team — 9 arrived qualified, 13 needed stepping in.
153leads received1mfirst reply5closed
153received
WHY THE AI HANDED OVER · 22 HANDOFFS
Finished its job
Qualified — ready for human handoff
9
Needed stepping in
Customer asked for a human
7
Customer frustrated
3
Stuck on the same question
1
Conversation too long
1
Out-of-scope question
1
SatTueFri
Time to first AI reply
1mtypical·4mworst case·56 leads
Time from handoff to human touch
6mtypical·2h 14mworst case·14 leads
Time to close (qualified → closed)
4dtypical·11dworst case·4 leads